Privacy Notice

Carmit Kaplan Counselling & Psychotherapy
Last updated: August 2026

About this notice

Your privacy is important to me. This Privacy Notice explains how I collect, use, store and protect your personal information when you contact me or access counselling with me.

I am Carmit Kaplan, trading as Carmit Kaplan Counselling & Psychotherapy. I am the data controller for the personal information I hold about you and am registered with the Information Commissioner’s Office (ICO).

If you have any questions about this Privacy Notice or how your information is handled, you can contact me at info@carmitkaplan.co.uk.

Information I collect

When you contact me or begin counselling, I may collect information such as:

  • your name and contact details

  • your date of birth

  • appointment and payment information

  • GP and emergency contact details, where appropriate

  • information you provide when making an enquiry

During our work together, I may also keep brief counselling notes and other information relevant to our therapeutic work.

Because of the nature of counselling, some of the information you choose to share with me may be considered sensitive or special category personal data under data protection law, including information about your physical or mental health.

How I use your information

I use your personal information only where necessary to:

  • provide counselling services

  • communicate with you

  • arrange and manage appointments

  • maintain appropriate clinical records

  • process payments

  • meet my professional, ethical, insurance and legal responsibilities

My lawful bases for processing personal information will depend on the circumstances and may include performance of a contract, compliance with a legal obligation and legitimate interests in providing and managing a safe and professional counselling service.

Where I process special category information, such as information about your health, I will only do so where an appropriate condition under data protection law applies.

Confidentiality and sharing information

What you share with me is treated as confidential. I will not normally share your personal information with anyone else without your consent.

There are limited circumstances in which I may need to disclose information, for example where there is a serious concern about safety, where I am required to do so by law, or where disclosure is otherwise necessary to meet my professional or legal responsibilities.

Wherever possible and appropriate, I would discuss this with you first.

As part of good professional practice, I attend regular clinical supervision. I may discuss aspects of my client work in supervision, but I take care to protect your identity and confidentiality.

I may use trusted service providers to support the running of my practice, such as website, email, video-conferencing and administrative services. Where these providers process personal information on my behalf, I take reasonable steps to ensure that appropriate data protection and security measures are in place.

How your information is stored

I take appropriate steps to keep your personal information secure and protect it from unauthorised access, loss or disclosure.

Electronic information is stored using password-protected devices and/or secure services. Any paper records are stored securely.

How long I keep your information

I normally keep counselling records for seven years after our work together ends.

In some circumstances, I may need to retain information for longer where there is a legal, professional, safeguarding or insurance reason to do so.

After the relevant retention period, records are securely deleted or destroyed.

Your rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

  • access the personal information I hold about you

  • ask for inaccurate information to be corrected

  • request deletion of your information

  • request that the use of your information is restricted

  • object to certain uses of your information

Some of these rights depend on the circumstances and the lawful basis on which your information is being processed.

Complaints about your personal information

If you have a concern or complaint about how I have collected, used, stored or otherwise handled your personal information, please contact me at info@carmitkaplan.co.uk.

I will acknowledge a data protection complaint within 30 days and respond without undue delay.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website and cookies

My website may use essential cookies that are necessary for it to function and, where consent is required, non-essential cookies such as analytics cookies.

You can choose whether to accept non-essential cookies through the cookie preferences available on the website.

If you contact me through the website contact form, the information you provide will be used to respond to your enquiry and handled in accordance with this Privacy Notice.

Changes to this Privacy Notice

I may update this Privacy Notice from time to time to reflect changes in my practice or legal and regulatory requirements.

The date at the top of this notice indicates when it was last updated.